 The
Communications Center provides the police and fire divisions with
immediate informational needs during normal operations and during
emergencies. Considered “the lifeline,” the Communications
Center is tasked with handling all telephone calls, radio communications,
walk-in traffic, alarm monitoring, and data entry, in addition to,
emergencies involving other city departments that occur after normal
operating hours. The Communications Center Dispatchers provide information
to other law enforcement and public service agencies and to information
storage facilities and retrieval subsystems as well. You fill find
more information on their web site, www.fcc.gov/911.
Since it is vital that the information is accurate
and quickly delivered, the Dispatchers must be flexible and professional
in order to meet the needs of the police division and the community.
Eight full-time Dispatchers staff the Communications
Center. The Communications Center is part of the Support Services
Bureau and works in support of the Patrol Section.
If you have questions or concerns about the Communications
Center, feel free to contact the Support
Services Supervisor.
9-1-1
The first usage of 9-1-1 took place in Haleyville, Alabama in January
1968. 9-1-1 was intended to be an easy number to remember to contact
law enforcement, fire and EMS agencies. Lebanon has an Enhanced
9-1-1 (E-911) system, which displays the caller’s address
and telephone number at the Communications Center.
Do’s and don’ts for 9-1-1
Do Dial 9-1-1 only for emergencies.
An emergency is defined as:
- Any serious medical problems
(chest pain, seizure, bleeding).
- Any type of fire
(business, car, building).
- Any life-threatening situation
(fights, persons with weapons, etc.).
- Any crime in progress
(whether a life is threatened or not).
Don’t program 9-1-1 into your telephone.
You will not forget the number and it only invites accidental
dialing.
Don’t dial 9-1-1 to test the your
telephone or the
9-1-1 system.
This takes the Dispatcher away from true emergencies.
Don’t hang up if you accidentally
dial 9-1-1.
Your telephone number and address appears on the computer screen
and the Dispatcher needs to call you back and/or send an officer
to the house. Stay on the line and explain that you dialed 9-1-1
accidentally.
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