CODE RED FREQUENTLY ASKED QUESTIONS

What is CodeRED and how will the City use it?

CodeRED is an automated emergency notification system that allows the City to send out pre-recorded messages over the telephone to our residents alerting them to certain situations. CodeRED will primarily be utilized to notify citizens of emergency situations such as floods, evacuation notices, water boil alerts, utility outages, snow events, and other emergency situations. Code RED will also be utilized to update affected residents on the status of street and utility construction projects. CodeRED has the capability of notifying all of Lebanon’s residents within an hour.

Why do I need to register?

You only need to register if you wish to receive emergency notification and the following conditions apply:

• You want to be notified on your cell phone
• You have an unlisted phone number
• You have recently moved and need to update your phone number
• You use TDD/TTY
• You want to use your work phone as a back up to your home phone

The City has utilized existing phone databases to build the CodeRED phone call list. This database typically does not include cell phones and unlisted phone numbers. Therefore, if you want to be contacted on a cell phone or unlisted phone number you need to register through the City.

Can Businesses participate?

Absolutely, the City of Lebanon encourages businesses to register to receive emergency notifications.

Can TDD/TYY equipment receive the calls?

Yes. When you register your number there is an option to enter the TDD/TYY information.

What if I’m not home to receive the emergency notification?

The CodeRED system will leave the emergency notification message on your voicemail or answering machine. If you do not have voicemail or an answering machine, the dialer will attempt your phone number 3 times.

Will I be charged for receiving a CodeRED alert?

No. This is a service the City is providing to better enhance our communication system with our residents.

Where do I register?

Click on this link to register with CodeRED.

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